This level of security is designed to protect your financial data, but can occasionally lead to legitimate payments being declined.Ĭommon decline codes (Stripe Help Article):ĭo_not_honor - The card has been declined for an unknown reason. Stripe works to provide secure payment processing, which means it tries to ensure that all credit card transactions are legitimate. Stripe is used by hundreds of online retailers such as Amazon, Google and Instacart to name a few. What payments processor does BackerKit use?īackerKit uses the popular online payments processor Stripe to process credit card transactions. Please call your bank to make sure your card is in working order. Your credit card may be declined if something recently happened with your card, such as your credit card number was used fraudulently.
Every project creator must have their own payments account, so your bank might flag the transaction as suspicious because of the account is too new.Ĭreator’s Stripe account is not in the same country as your bank (Crowdfunding is International!) This can happen for a variety of reasons:Ĭreator’s Stripe account is brand new (most common). If your card declines, we suggest calling your bank first to find out if they are blocking the transaction. The most common reason your credit or debit card is declining is due to your bank blocking the charge. Subject lines to look for: Response Needed – Get your reward for Project Name or Reminder – Response needed to deliver your reward for Project NameĬheck Kickstarter to ensure you backed the project - if you did in fact back the campaign - take a screenshot that includes your pledge details and Backer ID # / Pledge Number - send this Screenshot with your e-mail/Kickstarter Username included in the body of the e-mail to and our support team can help you locate your unique survey link. Avoid marking BackerKit e-mails as spam.Ĭheck your spam filters/archived e-mails. To make sure that emails from your project creator don’t get caught in your spam filter, add to your address book. If you haven’t received your survey, there are several things you can do to troubleshoot:ĭouble-check the e-mail on file with Kickstarter/Indiegogo - Often users have old e-mails still tied to their accounts (Particularly if you authenticate through Facebook). When you’re ready, submit your payment information for any additional purchases and click Confirm. Review your order and make any changes or go back and purchase additional add-on items. Make sure you double-check any corrections before clicking Submit. After you enter your address and click Next, our address validation tools try to match your address with the address on file with the postal service. If you’re receiving physical goods as part of your pledge level, enter the address where you want to receive them. You’ll also have a chance to buy additional items from your project creator. If you don’t need to give the project creators additional info for them to fulfill your rewards, you won’t see the ‘Questions’ page.Īfter you make your selections for your items, you can review the items you’re receiving and, if you want, change to a different pledge level. If you need to make selections for your items or provide information to the project creator, you’ll need to answer the questions in this section. You don’t need an account with BackerKit to fill out your survey.
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